FAQs

We believe that everybody should have access to tools for building knowledge. The basic version of Capacities is and will remain free (more here). In addition to a free basic version we promise that you will at any point be able to export all your content into common formats. For more you can read our promise.

If you think this is a vision you would like to support you can become a believer. Soon we will launch Capacities Pro which enables advanced integrations with other services and more automation. If you're interested you can read more about it here or directly sign up on our waiting list.

We created a colorful documentation with tutorials, guides and references for you to better understand Capacities. We highly recommend to visit it. Feel free to get started here. We've also written an advanced guide to personal knowledge management with Capacities and many more articles on our blog.

If you still have questions or just want to connect feel free to join our vibrant community. There are a lot of like-minded people exchanging ideas and questions.

As a company with its hearth in Europe we see data protection and security as one of our core values, we take it very seriously. We wrote an simple but detailed post on this topic here. If you are looking for our legal documents you can read our privacy statement.

You are more than welcome to do so. We have a feedback board where you can comment and vote on features that others requested or submit your own ones. If you prefer you can of course send us a message anytime (✉️ team@capacities.io). It would be awesome, if you could also add why you need this feature.

Capacities is a web app at the moment, meaning you can use it on every modern device. We are working hard to also make Capacities available as app for mobile devices and as desktop app for Mac and PC. For further details see our roadmap.

The app has localization for English and German. You can switch the locale in the user settings by clicking the button in the lower-left corner of the sidebar.

We are just getting started. Just visit our roadmap. If you want to suggest any ideas or features, feel free to submit them here. If you are interested in getting early access to Capacities Pro subscribe to the waiting list. Sign up for our newsletter to stay up to date or check out our What’s new page.

We are a small team located in Germany that is passionate about tools for thought and the idea of a second brain. The two founders are Michael and Steffen, feel free to connect with us.

With Capacities, we want to build the ultimate tool for building lasting knowledge to help people strive in their learning, thinking, and writing. We wrote about why we built Capacities here.

If you like the vision of Capacities, become a believer! Your support will directly be used to build the best tool for knowledge work.

We also host a Capacities community on Discord. It's place for like-minded people to exchange ideas, thoughts, or news about knowledge-management and note-taking. It's a place to share ideas about Capacities, workflows you established, cool features you discovered and experience you made. It's a place to learn and help each other to become better at organizing our digital lives. You are more than welcome to join our community.

We have the chance to become an active part of Capacities: Becoming a believer. You're support will speed up the development and will help to make Capacities a better product.

We are in the process of growing our team and are actively looking for a co-founder in marketing and community building. We also have open roles as community and social media managers. Just contact us at team@capacities.io if you’re interested and we’ll arrange a meeting.

Yes, Capacities has some visual similarities with Notion. To be honest, we just think Notion did a great job. But as soon as you start using Capacities you will realize: We do a lot of things differently. It’s a new way of thinking about notes.

Notion is great for organizing teams and projects. Everything is stored in databases and hierarchies. Capacities on the other side works like your brain and is built for knowledge work. You start off with an idea and over time connect it to existing content. By doing that you create a network of thoughts which give you a more intuitive picture of how your knowledge is structured.

For more thoughts on this topic, you can read our blog post.

Capacities offers a free plan for all users, there are no hidden fees or costs attached. On top, we offer paid plans which offer additional features. You can check them out here. All plans do not have any hidden charges or fees attached, only a monthly (or yearly) subscription fee.

You can change plans without additional costs at any point. On top, you can cancel any subscription at any point and you will not be charged anymore after you cancelled.

You can pay by credit card or via PayPal at the moment.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

We were students ourselves and know the struggles you have. The basic plan of Capacities is and will always be free. Capacities Believer cannot be purchased with a student discount but Capacities Pro will. You can sign up for the waiting list here.

You can cancel your plan immediately at any point and no additional charges will be applied. After you canceled, you can continue to use your plan until the end of your current billing cycle.

To cancel your plan open the app and go to Settings > Payments & Billing or click here.

You will be downgraded to Capacities Basics. You will not lose any content that you created while you used Capacities with a different plan, you just don't have access to certain features anymore.

If you made a mistake signing up for a paid subscription, you just need to send us an email within the first 14 days of your subscription. We will refund the full amount (not pro-rated). If you need to know more you can read our terms and conditions.

And if for any reason you're unhappy with your subscription we'd love to hear your feedback.

You can change your payment method at any point without any charges. Just open the app and go to Settings > Payments & Billing or click here.