Help

Find answers to your questions.

How to

What is best, one space, two or more spaces?

This question can't be answered easily as it depends on your specific needs. Some swear that one is the right way to go, while others prefer multiple spaces and are doing perfectly fine. So there is no right or wrong. But there are several points to consider for this decision.

  • A space is a container for all your notes, different spaces are completely separate from each other.
  • One space allows you to perform a powerful search across all your content, there's no need for an extra step to switch to the correct space first. Multiple spaces allow for more specific searches.
  • One space is easier to maintain, it is not necessary to think about where which content belongs, whether it fits into one space or another. Multiple spaces allow for more control in organizing your notes by domain - you might not need a 'Meetings' object type for all domains of your life.
  • In one space you are able to connect notes across different topics and domains and discover connections between them. Multiple spaces are great for more specialist use cases. A lot of note-takers recommend starting with only one space and adding more only if separation is needed. Common space setups are for example --> one for all --> private - work --> university - everything else --> writing a book - games - private etc. --> journaling - everything else etc.
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How can I use Capacities similar to an Outliner?

In Capacities you can easily switch between outlining and writing in paragraphs. Go to the settings, navigate to the “Editor”, to "Toggle style" and select “Bullet” for the way toggles behave, so you can collapse child blocks under their parent blocks. Also select “Show full path above” for the "Default display of nested backlinks". You can read more about Capacities as an Outliner on our Tutorials page.

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How can I deal with tasks in Capacities?

At the moment there are two possibilities:

  1. you use tags for blocks that contain a task. Fe. #ToDo
  2. you create a tasks object type with a date property called "due date" Pro users have a third option:
  3. use the integration for task managers like Todoist, Tick Tick or others and send tasks directly to your tasks manager. There's a tutorial on YouTube you for more information.
Continue reading or ask a question
How can I change an inline link to other views?

A link within a sentence is always displayed as an inline link. If you convert it to a block, you have different view options. To do this, click on Alt + left-click on Windows or option + left click on Mac and select “convert to link block”. Then you can choose how your linked object should be displayed. If you want to generally set how links to a specific object type should be displayed, you can do this in the object settings.

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Can I open multiple notes at once?

Yes, there are two options:

  • Open notes in another tab:Ctrl + left klick on Windows or cmd + left clickon Mac or
  • Open notes in the right side panel with Shift + left click
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How do I get buttons to quick-add objects from the daily note?

Add a date property to your custom object types.

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How can I create a table of contents in Capacities?

You do not need to create a table of contents manually. If you use headings, an automatic one is created for you and available in the right sidebar!

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An important feature is missing. Can I submit feature requests?

You are more than welcome to do so. We have a feedback board where you can comment and vote on features that others requested or submit your own ones. If you prefer you can of course send us a message anytime (✉️ team@capacities.io). It would be awesome, if you could also add why you need this feature.

Continue reading or ask a question
How can I cancel my plan?

Plans can be cancelled on desktop immediately at any point and no additional charges will be applied. After you cancel, you can continue to use your plan until the end of your current billing cycle.

To cancel your plan open the app and go to Settings > Subscription & Billing.

Continue reading or ask a question
I need help with the product, where should I look?

There are a lot of places to find help and inspiration with Capacities: We created a colorful documentation, tutorials, use cases, quick tips, guides and references for you to better understand Capacities. There are also tool comparisons available. Feel free to get started here. We've also written an advanced guide to personal knowledge management with Capacities and many more articles on our blog. Here on discord you find a vibrant community with a lot of like-minded people exchanging ideas and questions and our team tries to keep you updated as often as possible :-).

Continue reading or ask a question

🤔Concepts

What is best, one space, two or more spaces?

This question can't be answered easily as it depends on your specific needs. Some swear that one is the right way to go, while others prefer multiple spaces and are doing perfectly fine. So there is no right or wrong. But there are several points to consider for this decision.

  • A space is a container for all your notes, different spaces are completely separate from each other.
  • One space allows you to perform a powerful search across all your content, there's no need for an extra step to switch to the correct space first. Multiple spaces allow for more specific searches.
  • One space is easier to maintain, it is not necessary to think about where which content belongs, whether it fits into one space or another. Multiple spaces allow for more control in organizing your notes by domain - you might not need a 'Meetings' object type for all domains of your life.
  • In one space you are able to connect notes across different topics and domains and discover connections between them. Multiple spaces are great for more specialist use cases. A lot of note-takers recommend starting with only one space and adding more only if separation is needed. Common space setups are for example --> one for all --> private - work --> university - everything else --> writing a book - games - private etc. --> journaling - everything else etc.
Continue reading or ask a question
What is the difference between Collections and Tags?

Tags vs. Collections: "Grouping content within the same object is done with collections. Grouping content from different objects is done with tags." Collections are well-suited for subcategories of an object type. For example, it makes sense to create collections for “Authors,” “Family and Friends,” or “Profession” within the object type “People.” Or for an object type “Sources,” collections for “Books,” “Papers,” “Articles.” Tags are good for topics, ratings or statuses that can be relevant to all object types. For example, status tags like #ToRead, #ToListen, #active, #inProgress or #waiting, or topic tags like #Psychology, #Sleep, #AI , #Skincare, or #MachineLearning.

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What are objects?

Objects or object types correspond to items we encounter in “real life.” These can include, for example: people, books, recipes, meetings, projects, code snippets, concepts, plants, etc. Capacities supports many default object types, such as images or PDFs. For example, if you paste a picture in any page, it’ll automatically be recognized as an image object, same for if you use a tag, or if you upload a PDF. You can use templates available or create custom object types, where you define what the settings are, what properties they have and more. If you add a date property to your object type, you’d even get a handy button on your daily note for you to quickly add objects.

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👋Registration & Login

Why can I use Capacities for free?

We believe that everybody should have access to tools for building knowledge. The basic version of Capacities is and will remain free. In addition to a free basic version we promise that you will at any point be able to export all your content into common formats. You can read more here.

If you think this is a vision you would like to support you can become a believer.

Continue reading or ask a question
How can I delete my account?

You can delete your account at any point. To do so open the app on a desktop device and go to Settings > Account > Delete Account. Please note that this action cannot be undone.

Continue reading or ask a question

🙏Pro/Believer Plans

Why can I use Capacities for free?

We believe that everybody should have access to tools for building knowledge. The basic version of Capacities is and will remain free. In addition to a free basic version we promise that you will at any point be able to export all your content into common formats. You can read more here.

If you think this is a vision you would like to support you can become a believer.

Continue reading or ask a question
Do you offer discounts?

We were students ourselves and know the struggles you may have. The basic plan of Capacities is and will always be free. Capacities Believer cannot be purchased with a discount, but there's a waiting list for Capacities Pro. You can apply here. If you want to share feedback about our pricing, please fill out our pricing survey.

Continue reading or ask a question
Which payment options are supported and how are my payments being processed?

You can pay by credit card, via PayPal, Apple Pay, or Google Pay at the moment.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Continue reading or ask a question
Which plans do you offer and how much does it cost?

Capacities offers a free plan for all users, there are no hidden fees or costs attached. On top, we offer paid plans which offer additional features. You can check them out here. All plans do not have any hidden charges or fees attached, only a monthly (or yearly) subscription fee.

You can change plans without additional costs at any point. On top, you can cancel any subscription at any point and you will not be charged anymore after you cancelled.

Continue reading or ask a question
Capacities is amazing. How can I support you?

If you want to support us, you could sign up to one of our paid plans. Your support will speed up the development and will help to make Capacities a better product. By becoming a Believer you even get beta access to some major new features!

Continue reading or ask a question
How does VAT work with the payments?

There are two options.

When creating a subscription there’s an “Add VAT” button in the checkout.

Or if you have already paid the full amount including VAT, check your email confirmation, then open the "View Receipt" link within it. In this webpage, click the "enter VAT number" link. Enter your VAT ID and your country code in the provided fields. You will then receive a refund confirmation email.

Continue reading or ask a question
Can I change my payment method?

You can change your payment method at any point from the settings. Go to Settings > Subscription & Billing and click on "Change payment method".

Continue reading or ask a question
What happens if I cancel a plan?

You will be downgraded to Capacities Basics. You will not lose any content that you created while you used Capacities with a different plan, you just don't have access to certain features anymore. What that means:

  • Queries will not be deleted but you will not be able to see the results until you have resubscribed to a paid plan.
  • Block-based references will not disappear so you can continue to use your existing ones, but you will not be able to create new ones.
  • Formulas in tables will not disappear, but they will not update or be editable.
  • AI chats will still exist, but you will not be able to create new ones or edit existing ones.
  • Your task action integrations will no longer work.
Continue reading or ask a question
How can I cancel my plan?

Plans can be cancelled on desktop immediately at any point and no additional charges will be applied. After you cancel, you can continue to use your plan until the end of your current billing cycle.

To cancel your plan open the app and go to Settings > Subscription & Billing.

Continue reading or ask a question
What’s the difference between Capacities Pro and Capacities Believer?

Capacities Pro and Capacities Believer include the same features. As a Believer you have the advantage that you get access to new features in the beta phase. On top, you support a product you love and use everyday so we can make it better faster.

Continue reading or ask a question
What is your refund policy?

If you made a mistake signing up for a paid subscription, you just need to send us an email within the first 14 days of your subscription. We will refund the full amount (not pro-rated). If you need to know more you can read our terms and conditions.

And if for any reason you're unhappy with your subscription we'd love to hear your feedback.

Continue reading or ask a question

📱Mobile/Tablet

What devices are supported?

Capacities is available as a desktop app for Mac and Windows, as a mobile app on iOS and Android, and as a web app in your browser. We are currently developing a dedicated tablet app for iPad and Android tablets with early access for Capacities Believer.

Continue reading or ask a question

😍Feature Request

What's coming next?

We always keep you up to date with what is new, planned and what's next. So if you want to know more, visit our general roadmap, check out our approach to AI and sign up for our newsletter.

Continue reading or ask a question
An important feature is missing. Can I submit feature requests?

You are more than welcome to do so. We have a feedback board where you can comment and vote on features that others requested or submit your own ones. If you prefer you can of course send us a message anytime (✉️ team@capacities.io). It would be awesome, if you could also add why you need this feature.

Continue reading or ask a question

🍎Apps

Should I use the desktop app or web app?

Desktop will give you the best Capacities experience so we recommend that.

Right now, you can already experience better performance, better file and download integrations and better integrations (e.g Raycast, Apple Reminders, Hookmark for deeplinking)..

In the future, backups will work better from desktop and we will add more native interactions and features.

The web app has everything you need and still works very well, but if you have the option to choose one or the other, we recommend the desktop app.

There is no difference in security.

Continue reading or ask a question
What devices are supported?

Capacities is available as a desktop app for Mac and Windows, as a mobile app on iOS and Android, and as a web app in your browser. We are currently developing a dedicated tablet app for iPad and Android tablets with early access for Capacities Believer.

Continue reading or ask a question
What's the difference between Capacities and other note-taking apps like Notion?

There are many note-taking apps out there, some with functional, some with visual similarities to Capacities. But as soon as you start using Capacities you will realize: We do a lot of things differently. You can read more about Capacities compared to other apps here.

Continue reading or ask a question

🖇️Integrations

How can I deal with tasks in Capacities?

At the moment there are two possibilities:

  1. you use tags for blocks that contain a task. Fe. #ToDo
  2. you create a tasks object type with a date property called "due date" Pro users have a third option:
  3. use the integration for task managers like Todoist, Tick Tick or others and send tasks directly to your tasks manager. There's a tutorial on YouTube you for more information.
Continue reading or ask a question

FAQs

Why can I use Capacities for free?

We believe that everybody should have access to tools for building knowledge. The basic version of Capacities is and will remain free. In addition to a free basic version we promise that you will at any point be able to export all your content into common formats. You can read more here.

If you think this is a vision you would like to support you can become a believer.

Continue reading or ask a question
Do you offer discounts?

We were students ourselves and know the struggles you may have. The basic plan of Capacities is and will always be free. Capacities Believer cannot be purchased with a discount, but there's a waiting list for Capacities Pro. You can apply here. If you want to share feedback about our pricing, please fill out our pricing survey.

Continue reading or ask a question
What's coming next?

We always keep you up to date with what is new, planned and what's next. So if you want to know more, visit our general roadmap, check out our approach to AI and sign up for our newsletter.

Continue reading or ask a question
Which payment options are supported and how are my payments being processed?

You can pay by credit card, via PayPal, Apple Pay, or Google Pay at the moment.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Continue reading or ask a question
Which plans do you offer and how much does it cost?

Capacities offers a free plan for all users, there are no hidden fees or costs attached. On top, we offer paid plans which offer additional features. You can check them out here. All plans do not have any hidden charges or fees attached, only a monthly (or yearly) subscription fee.

You can change plans without additional costs at any point. On top, you can cancel any subscription at any point and you will not be charged anymore after you cancelled.

Continue reading or ask a question
What devices are supported?

Capacities is available as a desktop app for Mac and Windows, as a mobile app on iOS and Android, and as a web app in your browser. We are currently developing a dedicated tablet app for iPad and Android tablets with early access for Capacities Believer.

Continue reading or ask a question
Is my data protected and secure?

As a company with its heart in Europe we see data protection and security as one of our core values, we take it very seriously. We wrote a simple but detailed post on this topic here. If you are looking for our legal documents you can read our privacy statement.

Continue reading or ask a question
How can I delete my account?

You can delete your account at any point. To do so open the app on a desktop device and go to Settings > Account > Delete Account. Please note that this action cannot be undone.

Continue reading or ask a question
An important feature is missing. Can I submit feature requests?

You are more than welcome to do so. We have a feedback board where you can comment and vote on features that others requested or submit your own ones. If you prefer you can of course send us a message anytime (✉️ team@capacities.io). It would be awesome, if you could also add why you need this feature.

Continue reading or ask a question
Capacities is amazing. How can I support you?

If you want to support us, you could sign up to one of our paid plans. Your support will speed up the development and will help to make Capacities a better product. By becoming a Believer you even get beta access to some major new features!

Continue reading or ask a question
Who are the people behind Capacities?

We are a small team located in Germany that is passionate about tools for thought and the idea of a Studio for your Mind. The two founders are Michael and Steffen, feel free to connect with us.

With Capacities, we want to build the ultimate tool for building lasting knowledge to help people strive in their learning, thinking, and writing. We wrote about why we built Capacities here.

If you like the vision of Capacities, become a believer! Your support will directly be used to build the best tool for knowledge work.

The Capacities community here on Discord is a place for like-minded people to exchange ideas, thoughts, or news about knowledge-management and note-taking. It's a place to share ideas about Capacities, workflows you established, cool features you discovered and experience you made. It's a place to learn and help each other to become better at organizing our digital lives. We are happy to have you here!

Continue reading or ask a question
What's the difference between Capacities and other note-taking apps like Notion?

There are many note-taking apps out there, some with functional, some with visual similarities to Capacities. But as soon as you start using Capacities you will realize: We do a lot of things differently. You can read more about Capacities compared to other apps here.

Continue reading or ask a question
How does VAT work with the payments?

There are two options.

When creating a subscription there’s an “Add VAT” button in the checkout.

Or if you have already paid the full amount including VAT, check your email confirmation, then open the "View Receipt" link within it. In this webpage, click the "enter VAT number" link. Enter your VAT ID and your country code in the provided fields. You will then receive a refund confirmation email.

Continue reading or ask a question
Can I change my payment method?

You can change your payment method at any point from the settings. Go to Settings > Subscription & Billing and click on "Change payment method".

Continue reading or ask a question
What happens if I cancel a plan?

You will be downgraded to Capacities Basics. You will not lose any content that you created while you used Capacities with a different plan, you just don't have access to certain features anymore. What that means:

  • Queries will not be deleted but you will not be able to see the results until you have resubscribed to a paid plan.
  • Block-based references will not disappear so you can continue to use your existing ones, but you will not be able to create new ones.
  • Formulas in tables will not disappear, but they will not update or be editable.
  • AI chats will still exist, but you will not be able to create new ones or edit existing ones.
  • Your task action integrations will no longer work.
Continue reading or ask a question
How can I cancel my plan?

Plans can be cancelled on desktop immediately at any point and no additional charges will be applied. After you cancel, you can continue to use your plan until the end of your current billing cycle.

To cancel your plan open the app and go to Settings > Subscription & Billing.

Continue reading or ask a question
What’s the difference between Capacities Pro and Capacities Believer?

Capacities Pro and Capacities Believer include the same features. As a Believer you have the advantage that you get access to new features in the beta phase. On top, you support a product you love and use everyday so we can make it better faster.

Continue reading or ask a question
I need help with the product, where should I look?

There are a lot of places to find help and inspiration with Capacities: We created a colorful documentation, tutorials, use cases, quick tips, guides and references for you to better understand Capacities. There are also tool comparisons available. Feel free to get started here. We've also written an advanced guide to personal knowledge management with Capacities and many more articles on our blog. Here on discord you find a vibrant community with a lot of like-minded people exchanging ideas and questions and our team tries to keep you updated as often as possible :-).

Continue reading or ask a question
I love the vision of Capacities. Can I work with you?

We are in the process of growing our team. If you think you'd be a good fit, contact us at team@capacities.io or look take a look here.

Continue reading or ask a question
What is your refund policy?

If you made a mistake signing up for a paid subscription, you just need to send us an email within the first 14 days of your subscription. We will refund the full amount (not pro-rated). If you need to know more you can read our terms and conditions.

And if for any reason you're unhappy with your subscription we'd love to hear your feedback.

Continue reading or ask a question

😄General

What's coming next?

We always keep you up to date with what is new, planned and what's next. So if you want to know more, visit our general roadmap, check out our approach to AI and sign up for our newsletter.

Continue reading or ask a question
Which plans do you offer and how much does it cost?

Capacities offers a free plan for all users, there are no hidden fees or costs attached. On top, we offer paid plans which offer additional features. You can check them out here. All plans do not have any hidden charges or fees attached, only a monthly (or yearly) subscription fee.

You can change plans without additional costs at any point. On top, you can cancel any subscription at any point and you will not be charged anymore after you cancelled.

Continue reading or ask a question
Capacities is amazing. How can I support you?

If you want to support us, you could sign up to one of our paid plans. Your support will speed up the development and will help to make Capacities a better product. By becoming a Believer you even get beta access to some major new features!

Continue reading or ask a question
Who are the people behind Capacities?

We are a small team located in Germany that is passionate about tools for thought and the idea of a Studio for your Mind. The two founders are Michael and Steffen, feel free to connect with us.

With Capacities, we want to build the ultimate tool for building lasting knowledge to help people strive in their learning, thinking, and writing. We wrote about why we built Capacities here.

If you like the vision of Capacities, become a believer! Your support will directly be used to build the best tool for knowledge work.

The Capacities community here on Discord is a place for like-minded people to exchange ideas, thoughts, or news about knowledge-management and note-taking. It's a place to share ideas about Capacities, workflows you established, cool features you discovered and experience you made. It's a place to learn and help each other to become better at organizing our digital lives. We are happy to have you here!

Continue reading or ask a question
What's the difference between Capacities and other note-taking apps like Notion?

There are many note-taking apps out there, some with functional, some with visual similarities to Capacities. But as soon as you start using Capacities you will realize: We do a lot of things differently. You can read more about Capacities compared to other apps here.

Continue reading or ask a question
I love the vision of Capacities. Can I work with you?

We are in the process of growing our team. If you think you'd be a good fit, contact us at team@capacities.io or look take a look here.

Continue reading or ask a question

🤫Privacy

Is my data protected and secure?

As a company with its heart in Europe we see data protection and security as one of our core values, we take it very seriously. We wrote a simple but detailed post on this topic here. If you are looking for our legal documents you can read our privacy statement.

Continue reading or ask a question