Help

Find answers to your questions.

How to

How do I get buttons to quick-add objects from the daily note?

Add a date property to your custom object types.

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How can I create a table of contents in Capacities?

You do not need to create a table of contents manually. If you use headings, an automatic one is created for you and available in the right sidebar!

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How can I cancel my plan?

Plans can be cancelled on desktop immediately at any point and no additional charges will be applied. After you cancel, you can continue to use your plan until the end of your current billing cycle.

To cancel your plan open the app and go to Settings > Subscription & Billing.

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How can I remove all existing content in Capacities and start again?

The easiest solution is to delete any spaces with content in.

First, create the new empty space that you would like to use going forward.

Second, open the space you would like to delete. Open its settings, go to 'Space Settings' and click delete. You will be taken back to the homepage, where you can continue to delete any other old, unwanted spaces, or you can just start using your new space.

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How can I turn text or blocks into a new object?

To turn text or blocks into a new object in Capacities:

  1. Select the block(s) you want to convert
  2. Click "Turn into" and choose the desired object type
  3. The selected text becomes the title of the new object
  4. Any indented child blocks are added as content in the new object

This allows you to quickly create new objects like Zettels, projects, tasks, etc. directly from your notes. The original text is replaced with a link to the newly created object.

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What's the best way to work with PDFs in Capacities?

While you can upload, view, link and embed PDFs in Capacities, the PDF object type itself cannot be customized with additional properties. If you want to add metadata to a PDF like author, year, etc., a good approach is to create a separate object type like "Sources". You can define any custom properties you need there. Then simply embed or link the relevant PDF into your Sources object. This has the added benefit of allowing you to collect various media related to a source in one place - PDFs, websites, images and more.

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How can I open multiple notes at once?

In Capacities, you can open multiple notes simultaneously in basically two different ways:

  1. Use the side panel: Hold shift-click to open content alongside your main note.
  2. Open new tabs: Hold cmd-click (Mac) or ctrl-click (Windows) to open notes in new tabs.
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🤔Concepts

What's the best way to work with PDFs in Capacities?

While you can upload, view, link and embed PDFs in Capacities, the PDF object type itself cannot be customized with additional properties. If you want to add metadata to a PDF like author, year, etc., a good approach is to create a separate object type like "Sources". You can define any custom properties you need there. Then simply embed or link the relevant PDF into your Sources object. This has the added benefit of allowing you to collect various media related to a source in one place - PDFs, websites, images and more.

Continue reading or ask a question

👋Registration & Login

How can I delete my account?

You can delete your account at any point. To do so open the app on a desktop device and go to Settings > Account > Delete Account. Please note that this action cannot be undone as all your data will be removed from our servers.

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🙏Pro/Believer Plans

Do you offer discounts?

We were students ourselves and know the struggles you may have. The basic plan of Capacities is and will always be free. Capacities Believer cannot be purchased with a discount, but there's a waiting list for Capacities Pro. You can apply here. If you want to share feedback about our pricing, please fill out our pricing survey.

Continue reading or ask a question
Capacities is amazing. How can I support you?

If you want to support us, you could sign up to one of our paid plans. Your support will speed up the development and will help to make Capacities a better product. By becoming a Believer you even get beta access to some major new features!

Continue reading or ask a question
How does VAT work with the payments?

There are two options.

When creating a subscription there’s an “Add VAT” button in the checkout.

Or if you have already paid the full amount including VAT, check your email confirmation, then open the "View Receipt" link within it. In this webpage, click the "enter VAT number" link. Enter your VAT ID and your country code in the provided fields. You will then receive a refund confirmation email.

Continue reading or ask a question
Can I change my payment method?

You can change your payment method at any point from the settings. Go to Settings > Subscription & Billing and click on "Change payment method".

Continue reading or ask a question
What happens if I cancel a plan?

You will be downgraded to Capacities Basics. You will not lose any content that you created while you used Capacities with a different plan, you just don't have access to certain features anymore. What that means:

  • Queries will not be deleted but you will not be able to see the results until you have resubscribed to a paid plan.
  • Block-based references will not disappear so you can continue to use your existing ones, but you will not be able to create new ones.
  • Formulas in tables will not disappear, but they will not update or be editable.
  • AI chats will still exist, but you will not be able to create new ones or edit existing ones.
  • Your task action integrations will no longer work.
Continue reading or ask a question
How can I cancel my plan?

Plans can be cancelled on desktop immediately at any point and no additional charges will be applied. After you cancel, you can continue to use your plan until the end of your current billing cycle.

To cancel your plan open the app and go to Settings > Subscription & Billing.

Continue reading or ask a question
What’s the difference between Capacities Pro and Capacities Believer?

Capacities Pro and Capacities Believer include the same features. As a Believer you have the advantage that you get access to new features in the beta phase. On top, you support a product you love and use everyday so we can make it better faster.

Continue reading or ask a question
What is your refund policy?

If you made a mistake signing up for a paid subscription, you just need to send us an email within the first 14 days of your subscription. We will refund the full amount (not pro-rated). If you need to know more you can read our terms and conditions.

And if for any reason you're unhappy with your subscription we'd love to hear your feedback.

Continue reading or ask a question

🍎Apps

What's the difference between Capacities and other note-taking apps like Notion?

There are many note-taking apps out there, some with functional, some with visual similarities to Capacities. But as soon as you start using Capacities you will realize: We do a lot of things differently. You can read more about Capacities compared to other apps here.

Continue reading or ask a question

FAQs

Do you offer discounts?

We were students ourselves and know the struggles you may have. The basic plan of Capacities is and will always be free. Capacities Believer cannot be purchased with a discount, but there's a waiting list for Capacities Pro. You can apply here. If you want to share feedback about our pricing, please fill out our pricing survey.

Continue reading or ask a question
How can I delete my account?

You can delete your account at any point. To do so open the app on a desktop device and go to Settings > Account > Delete Account. Please note that this action cannot be undone as all your data will be removed from our servers.

Continue reading or ask a question
An important feature is missing. Can I submit feature requests?

You are more than welcome to do so. We have a feedback board where you can comment and vote on features that others requested or submit your own ones. If you prefer you can of course send us a message anytime (✉️ team@capacities.io). It would be awesome, if you could also add why you need this feature.

Continue reading or ask a question
Capacities is amazing. How can I support you?

If you want to support us, you could sign up to one of our paid plans. Your support will speed up the development and will help to make Capacities a better product. By becoming a Believer you even get beta access to some major new features!

Continue reading or ask a question
Who are the people behind Capacities?

We are a small team located in Germany that is passionate about tools for thought and the idea of a Studio for your Mind. The two founders are Michael and Steffen, feel free to connect with us.

With Capacities, we want to build the ultimate tool for building lasting knowledge to help people strive in their learning, thinking, and writing. We wrote about why we built Capacities here.

If you like the vision of Capacities, become a believer! Your support will directly be used to build the best tool for knowledge work.

The Capacities community here on Discord is a place for like-minded people to exchange ideas, thoughts, or news about knowledge-management and note-taking. It's a place to share ideas about Capacities, workflows you established, cool features you discovered and experience you made. It's a place to learn and help each other to become better at organizing our digital lives. We are happy to have you here!

Continue reading or ask a question
What's the difference between Capacities and other note-taking apps like Notion?

There are many note-taking apps out there, some with functional, some with visual similarities to Capacities. But as soon as you start using Capacities you will realize: We do a lot of things differently. You can read more about Capacities compared to other apps here.

Continue reading or ask a question
How does VAT work with the payments?

There are two options.

When creating a subscription there’s an “Add VAT” button in the checkout.

Or if you have already paid the full amount including VAT, check your email confirmation, then open the "View Receipt" link within it. In this webpage, click the "enter VAT number" link. Enter your VAT ID and your country code in the provided fields. You will then receive a refund confirmation email.

Continue reading or ask a question
Can I change my payment method?

You can change your payment method at any point from the settings. Go to Settings > Subscription & Billing and click on "Change payment method".

Continue reading or ask a question
What happens if I cancel a plan?

You will be downgraded to Capacities Basics. You will not lose any content that you created while you used Capacities with a different plan, you just don't have access to certain features anymore. What that means:

  • Queries will not be deleted but you will not be able to see the results until you have resubscribed to a paid plan.
  • Block-based references will not disappear so you can continue to use your existing ones, but you will not be able to create new ones.
  • Formulas in tables will not disappear, but they will not update or be editable.
  • AI chats will still exist, but you will not be able to create new ones or edit existing ones.
  • Your task action integrations will no longer work.
Continue reading or ask a question
How can I cancel my plan?

Plans can be cancelled on desktop immediately at any point and no additional charges will be applied. After you cancel, you can continue to use your plan until the end of your current billing cycle.

To cancel your plan open the app and go to Settings > Subscription & Billing.

Continue reading or ask a question
What’s the difference between Capacities Pro and Capacities Believer?

Capacities Pro and Capacities Believer include the same features. As a Believer you have the advantage that you get access to new features in the beta phase. On top, you support a product you love and use everyday so we can make it better faster.

Continue reading or ask a question
Is my data protected and secure?

As a company with its heart in Europe we see data protection and security as one of our core values, we take it very seriously. We wrote a simple but detailed post on this topic here. If you are looking for our legal documents you can read our privacy statement.

Continue reading or ask a question
I love the vision of Capacities. Can I work with you?

We are in the process of growing our team. If you think you'd be a good fit, contact us at team@capacities.io or look take a look here.

Continue reading or ask a question
What is your refund policy?

If you made a mistake signing up for a paid subscription, you just need to send us an email within the first 14 days of your subscription. We will refund the full amount (not pro-rated). If you need to know more you can read our terms and conditions.

And if for any reason you're unhappy with your subscription we'd love to hear your feedback.

Continue reading or ask a question

😄General

Capacities is amazing. How can I support you?

If you want to support us, you could sign up to one of our paid plans. Your support will speed up the development and will help to make Capacities a better product. By becoming a Believer you even get beta access to some major new features!

Continue reading or ask a question
Who are the people behind Capacities?

We are a small team located in Germany that is passionate about tools for thought and the idea of a Studio for your Mind. The two founders are Michael and Steffen, feel free to connect with us.

With Capacities, we want to build the ultimate tool for building lasting knowledge to help people strive in their learning, thinking, and writing. We wrote about why we built Capacities here.

If you like the vision of Capacities, become a believer! Your support will directly be used to build the best tool for knowledge work.

The Capacities community here on Discord is a place for like-minded people to exchange ideas, thoughts, or news about knowledge-management and note-taking. It's a place to share ideas about Capacities, workflows you established, cool features you discovered and experience you made. It's a place to learn and help each other to become better at organizing our digital lives. We are happy to have you here!

Continue reading or ask a question
What's the difference between Capacities and other note-taking apps like Notion?

There are many note-taking apps out there, some with functional, some with visual similarities to Capacities. But as soon as you start using Capacities you will realize: We do a lot of things differently. You can read more about Capacities compared to other apps here.

Continue reading or ask a question
I love the vision of Capacities. Can I work with you?

We are in the process of growing our team. If you think you'd be a good fit, contact us at team@capacities.io or look take a look here.

Continue reading or ask a question

🤫Privacy

Is my data protected and secure?

As a company with its heart in Europe we see data protection and security as one of our core values, we take it very seriously. We wrote a simple but detailed post on this topic here. If you are looking for our legal documents you can read our privacy statement.

Continue reading or ask a question